Most Common FAQ's

Without proper care, your floor can lose its luster and develop scratches. Preserve your investment's allure by entrusting our experts to maintain and protect your floors.

Regular maintenance preserves your floor's beauty and can save you from costly restoration. Invest in annual upkeep to enjoy long-lasting shine and durability.

Sink cracks can result from moisture intrusion. Prevent damage by maintaining caulking and silicon seals. If cracks occur, rely on us for repairs and prevention.

Certainly. Our team sends yearly reminders for free inspections, ensuring your floors stay well-maintained. You're under no obligation, and our experts recommend services only if necessary.

Consider a clear film barrier to prevent etching on countertops. For lasting protection, choose the right option based on your usage patterns, and consult us for guidance.

Natural variations in marble's composition lead to differences in reflection. Our experts can help you embrace and enhance the unique character of your marble floors.

Perform a simple water test to determine if your granite is sealed. If unsure, reach out to us for professional assessment and sealing services.

Penetrating sealers repel moisture, but condensation can temporarily affect your stone. Trust us to restore your stone's appearance when moisture-related issues arise.

Grout shades can vary due to several factors. Our experts ensure seamless repairs, even if an exact match isn't achievable.

Shipping

We may ship products to any Non-PO Box address in the continental United States. We also offer local delivery for specific orders in Orange County.

Shipping times vary, however the standard shipping times range from 3-10 business days. Costs depend on shipping speed, weight, hazardous materials and destination. See charges during checkout.

Returns

Need to return something? Email us at yourfloorcompany@gmail.com within 30 days of getting your item. Please keep in mind there's a 20% restocking fee, and shipping charges can't be refunded. Items must meet eligibility criteria listed on our Returns page.

Want to return or exchange? Email us at yourfloorcompany@gmail.com. If you're eligible, we may provide a return label, and will always guide you throughout the process. Make sure to meet eligibility criteria and send us an email. No unauthorized returns allowed.

Terms of Service

We implement security measures to safeguard your data. It's always important to transmit sensitive information through secure channels regardless of how you are protected. We retain your personal data as needed for account maintenance and legal compliance.

We collect and use your personal information to provide services, process orders, improve our offerings, and for marketing purposes. This includes managing accounts, sending notifications, displaying tailored ads, and enhancing customer support. For more details, refer to our Privacy Policy.

Yes, depending on your location, you may have certain rights. You can access, correct, delete, or restrict processing of your data. You can also opt-out of targeted advertising or data sharing for such purposes.